The fine print
Short version: give as much notice as you can, and everything else sorts itself out.
Sessions can be booked from 12 hours ahead, and up to 60 days in advance. Availability shown on the site is live, if a time appears, it is genuinely open.
All times are shown in your own timezone, and confirmed in America/Vancouver where the session takes place.
You can move a session yourself up to 24 hours before it starts, using the link in your confirmation email or your sessions page.
A session can be moved up to 2 times. Beyond that, or inside the 24-hour window, message PJ directly and he will do what he can.
Cancel more than 24 hours before a session and you are refunded in full, automatically.
Inside 24 hours, 50% of the session fee is retained. That is not a penalty for its own sake, it is time that was held for you and cannot be filled at short notice.
Genuine emergencies are handled as emergencies. Get in touch.
A session missed without notice is charged in full.
If PJ has to cancel for any reason, you are refunded in full and given priority on the next available slot.
You can pay by card when you book, or arrange to settle in person. Card payments are handled by Stripe, no card details are ever stored on this site.
Prepaid session packages are non-transferable and expire as stated at the time of purchase.
Questions about any of this? train@trainwithpj.com